DHL E-Commerce Tracking | Circuit Packet Tracer (2023)

What is DHL eCommerce?

DHL eCommerce Solutions is a subsidiary ofDeutsche Post DHL Groupspecializes in e-commerce logistics and transport.

DHL eCommerce helps sellers and buyers around the world connect with reliable, secure delivery. Headquartered in Germany, the company employs more than 400,000 people to ship 1.6 billion packages annually to over 200 countries and markets in seven different languages.

What does DHL eCommerce offer?

As a subsidiary of the Deutsche Post DHL Group, DHL eCommerce provides a global e-commerce service for retailers, brands and manufacturers.

Services include:

  • Logistics services to deliver goods to customers' doors across the world
  • Digital marketing services that help brands and retailers increase their web traffic
  • Payment processing services for online shoppers

What options does DHL eCommerce offer?

DHL eCommerce Solutions offers a variety of options for domestic and international delivery.

For the US domestic market, DHL eCommerce offers:

  • DHL SmartMail for packages up to 1 lb
  • DHL SmartMail Paket Plus for packages up to 25 pounds
  • DHL SmartMail Parcel Return for orders up to 70 lbs.

For international sellers, DHL eCommerce offers:

(Video) DHL Express tracking api integrate in php in hindi and urdu || Tracking api in ecommerce || tracking

  • DHL Packet International for worldwide shipments up to 4.4 lbs
  • DHL Paket International Standard for packages up to 44 lbs
  • DHL Paket International Direct for packages up to 44 lb

Where in the world does DHL eCommerce deliver?

DHL eCommerce supports logistics and transportation services for more than220 countriesaround the world, including those in:

  • Asia Pacific
  • North America
  • Europa

DHL eCommerce ensures that your orders are delivered anywhere in the world within seven working days; Plus, it has a scalable service offering for businesses of all sizes to work with as they grow.

common questions

Can I track a DHL eCommerce package without a tracking number?

It can be difficult to track your package without a tracking number. You should have received a tracking number for your package via email or SMS when your order was confirmed.

If you don't have your unique tracking number, contact the seller or retailer for more information about your package.

DHL eCommerce has acustomer portalfor sellers to look up information about their packages. If you are unable to obtain your tracking number, you can also use your reference number to track your DHL eCommerce package.

Does Circuit Route Planner offer better tracking than DHL eCommerce?

Although the DHL eCommerce parcel tracker provides important information about your parcel and where it is located, thecircuit pack trackerprovides a more comprehensive view of your delivery.

Circuit Package Tracker is simple and easy to use online or mobile app. This tracker provides much more detail about where your package is, where it has been and when it is expected to arrive.

This tracker also includes details and times so you can stay connected and ensure you are home for the delivery.

(Video) How do I track my DHL international package?

Circuit Package Tracker also provides reliable tracking updates throughout the DHL eCommerce shipping route and delivery process.

What time does DHL eCommerce deliver?

DHL eCommerce leverages the vast network of the DHL Group together with its strategic partners for global last mile delivery. For this reason, delivery times may vary, but are generally between 8:00 am and 6:00 pm on weekdays.

If for some reason they are unable to collect your package, they will leave a small note and try to deliver your package the next day.

How long does it usually take to deliver an international package with DHL eCommerce?

DHL eCommerce Solutions delivery times may vary depending on your location and the delivery option you choose for your package.

International parcels from the UK to Germany will take much less time than from France to the US, for example.

DHL eCommerce offers international express shipping that can reach any corner of the world in 5-7 business days, as well as standard options that can take 1-2 weeks.

How long does DHL eCommerce keep a package?

If you don't collect your package on arrival, the DHL courier will leave a message that it has tried to deliver your package and will try to deliver it again the next day.

(Video) DHL Tracking - Learn How To Track DHL Packages

DHL has a policy of holding packages at its premisesservice pointfor up to seven days before sending the package back to the seller.

If it is more convenient for you to pick up your package at the ServicePoint, you can arrange this yourself. DHL will not charge you any extra fees for holding your package, even if you leave it with them for a full seven days.

How do I register for a DHL eCommerce package?

You don't have to sign for every package you receive. However, it's a great security measure to ensure the right package stays in the right hands. You can opt for a subscription as this gives you extra security on delivery.

If you need to sign your package, the DHL courier will guide you through the process and show you where to sign the form, either on paper or on a digital device. In some cases, it may be necessary to identify yourself to ensure that the delivery is delivered to the right person.

How do I track a DHL eCommerce package with Circuit Package Tracker?

Circuit Package Tracker makes tracking your package fast and easy. To track your package, use thecircuit pack tracker, just enter your tracking number in the search bar and select "DHL eCommerce" from the dropdown menu.

What should I do if I haven't received my DHL eCommerce package?

If you have not received your package and you have been waiting for some time, please contact DHLE-Commerce Customer Service🇧🇷 You can then explain the contents of your package to them so they can start an investigation to find out where your package is.

What happens if DHL eCommerce loses my package?

If your package is lost or misplaced, you must first contact the seller or retailer who shipped your package for more information.

You can then contactDHL E-Commerce Customer Serviceto launch an internal investigation. DHL will then take your information and the seller's information and start looking for your package in their warehouse.

(Video) Cara Cek No Tracking/Kesan Barang Di DHL eCommerce,How To Track & Trace Parcel Using Tracking Number

What happens if I miss my DHL eCommerce delivery?

If you miss delivery of your DHL package, the DHL delivery driver will leave a message to let you know that he has tried to deliver your package and will try to deliver it the next business day.

Your package will be held at the nearest ServicePoint for up to seven days. If it is more convenient for you to pick it up at the ServicePoint, you can do so. When picking up at the ServicePoint, you will need an official photo ID for the pick up.

When will my DHL eCommerce package arrive?

DHL eCommerce packages may vary in terms of delivery time from region to region. In most international areas, delivery is between 8:00 am and 6:00 pm on weekdays. DHL also offers weekend deliveries to some locations.

The best way to get an estimated time is to use a detailed packet tracker like Circuit. This gives you a clear indication of where your package is, where it was and when it is expected to be delivered.

Where is my DHL eCommerce package?

If you haven't received your DHL eCommerce package yet, consider using Circuit Package Tracker to get more information about your delivery, including estimated times and delivery routes.

Where is my DHL eCommerce tracking number?

Your DHL eCommerce Tracking Number must be provided to you in the confirmation email or SMS that you receive when your order is confirmed. If you cannot find it, contact the seller or retailer you ordered from.

Why is my DHL eCommerce package not transferring?

Your package may not appear to be moving for a variety of reasons. This includes roadblocks, vehicle issues, tracking interruptions and unsafe weather conditions that could delay your delivery. Give yourself some time before checking Circuit Package Tracker again.

Why is my DHL eCommerce package pending?

Most package trackers are only updated at important milestones along the way. If your package has not shipped yet or is waiting to be scanned at the warehouse, it may show as "pending". Give yourself some time and check the package tracker again.

(Video) How do DHL tracking number look like?

If it is still pending after a long time, please contactDHL E-Commerce Customer Serviceto ensure they have all the correct information about your delivery.


How do I track a DHL tracking number? ›

To track a parcel, start your message with 'Track' and then enter your 10 digit tracking number.

What is DHL tracking code? ›

DHL Parcel tracking number has a 10-digit number and letters, starting with 3S, JVGL, or JJD. DHL Express tracking number will have a 10-digit numeric beginning with 000, JJD01, JJD00, JVGL, or a similar variation. DHL eCommerce: tracking number will vary from 10 to 39 characters. It usually starts with GM, LX, and RX.

How long does DHL ecommerce us take? ›

The merchant or online shop as our contract partner can start an investigation for lost items. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances.

What is en route DHL ecommerce? ›

At this point, your package will show DHL ECOMMERCE CURRENTLY AWAITING SHIPMENT AND TRACKING WILL BE UPDATED WHEN RECEIVED. This does not mean your package has actually been picked up. It just means the manifest has been scanned by the driver for the pickup your package is supposed to be on.

How can I track my tracking ID? ›

All you have to do is enter the Indian Post tracking number in the search bar. Once you have your India Post tracking number, you can type it to see how your delivery is progressing along its route at any time.

Why can't I track my DHL parcel? ›

This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect and we require clarification or some additional information may be required.

Who uses 7 digit tracking numbers? ›

A 7-digit code may well be a DHL Global Forwarding service tracking, which is one of the more complicated variations. a 1 number followed by 2 letters and 4-6 numbers or begins with 3 or 4 letters, with 3-digit carrier code, followed by a dash, then an 8-digit number.

Does DHL ecommerce deliver to your door? ›

The main objective of a shipping or logistics company is to deliver the product to the customer's doorstep. Yes, DHL delivers to your door.

Can I track DHL without tracking number? ›

If you do not have a tracking number, we advise you to contact your shipper. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight).

Is DHL eCommerce same as DHL? ›

DHL Express and DHL eCommerce are two separate companies owned by the same parent: Deutsche Post DHL Group. DHL Express exclusively provides international services, while DHL eCommerce offers both domestic and international services.

Who delivers for DHL eCommerce? ›

DHL partners with local postal services to offer domestic shipping services. In the US, USPS handles the final mile and return pickups, while DHL manages the initial pickup and sorting of the packages. Cost-Effective, B2C Shipping Solution For Parcels Under 1 lb.

How fast is DHL eCommerce shipping? ›

Service Levels: Expedited Max: 2/3 postal days. Expedited: 2-5 average postal days. Ground: 3-8 average postal days.

Can I pickup my package from DHL eCommerce? ›

Pickup on the same day can be requested if the shipment is arranged before 11.00am. For shipments arranged after 11.00am, the earliest available pickup date will be the next working day.

Is DHL eCommerce same as USPS? ›

Is DHL the Same as USPS? No, both couriers differ greatly. DHL, headquartered in Bonn, Germany, is a large courier that specializes in cross-border shipments around the world. USPS, on the other hand, is the primary postal service of the United States and focuses on delivering mail and small packages less than 70 lbs.

Is DHL eCommerce ground or air? ›

Lastly, DHL eCommerce's Ground service can provide delivery of parcels within an average of 3 to 8 days.

Who uses 12 digit tracking numbers? ›

FedEx has a powerful advanced information system where we upload data about your shipment as it moves through our network. All you need is the 12-digit package tracking number. To track the status of your shipment: Go to our Tracking page and key in up to 25 tracking numbers.

Which courier is 13 digit tracking number? ›

Tracking Passport with Speed Post

You recieve a 13 character tracking number to track your passport which is been dispatched from Indian Passport Authority [ ].Speed post passport tracking numbers have a specific format like : PPxxxxxxxxxIN and are of 13 characters in length.

Which courier has a 14 digit tracking number? ›

If you want to know where your DPD parcel is you can monitor it with Track & Trace. Use your 14-digit parcel number or your reference number for this.

How long does it take DHL to update tracking? ›

How Long Does It Take for DHL to Update Tracking? Under normal conditions, it doesn't take more than a few minutes for DHL to update tracking after every status check. This update is generated through an electronic device, either from a DHL facility or from the field.

Does DHL have real time tracking? ›

Advanced Tracking Tools

DHL Express tracking tools offer you the latest shipment information, in real-time, with direct access from your PC, mobile phone or tablet. These tools are available to all DHL customers, regardless of how shipments were booked or prepared.

Do DHL packages get lost? ›

Tracking DHL Lost Packages

The DHL regulation says if a customer's package does not arrive within 10 days after the scheduled delivery date, as an eCommerce service provider, you have to investigate the lost item. You can start doing that by tracking the customer's shipment using the DHL tracking link.

Can companies give fake tracking numbers? ›

Some scammers have learned that they don't even have to provide working tracking numbers. They simply send what looks like a normal order confirmation email with a phony number. Recipients never check the tracking number until they haven't received a package (or received a package with the wrong items).

Which courier has a 10 digit tracking number? ›

The DHL Express waybill number for Time Definite shipments is a 10 digit number (e.g. 1234567890). There are three ways to track DHL ECONOMY SELECT shipments – by piece identifier, by shipment number or by your own reference number.

Can someone fake a UPS tracking number? ›

If you are browsing online for shopping deals, make sure you check out the websites before purchasing. Scammers are using phony UPS and FedEx tracking numbers to fool shoppers into thinking their package is on the way, according to recent BBB Scam Tracker reports.

Does DHL eCommerce require signature? ›

DHL eCommerce Packet Plus do not require a signature on delivery.

What days does DHL eCommerce deliver? ›

For international shipments, DHL Express Service point locations are open from 9 AM to 6 PM. Delivery hours are between 8 AM to 6 PM, Monday through Friday. DHL Weekend Service is available in Europe and other non-US countries. This covers extensive delivery options throughout the weekend in available countries.

Do DHL text you before delivery? ›

Gone are the days when a recipient needs to wait all day for a parcel to be delivered. With our email and text notifications, your recipient will receive a one-hour time slot on the morning of the delivery and a 'You're next' text when they are the next stop on the driver's route.

Does DHL not update tracking? ›

If your package has already arrived in your country and the DHL tracking info has not updated since it's arrival, it is likely because your package has been handed off from DHL to your local postal provider for the final leg of delivery. Sometimes DHL tracking will end, or “freeze”, once this hand off has occurred.

How many digits is the DHL tracking number? ›

Track your shipment quickly and easily via DHL tracking. Simply enter your 10-digit DHL Express shipment number for the current status of your shipment.

What is waybill tracking? ›

An Air Waybill is more commonly known as your FedEx shipping label or tracking number;It contains all of the package information as well as its barcoding and the 12 digit number used to track your shipment on its journey.

Does Amazon use DHL ecommerce? ›

Amazon have announced that you can now use DHL Express to ship orders through Buy Shipping from the United Kingdom, France, Germany, Spain, Poland and Czech Republic. DHL Express for out of country shipments offers two types of services: DHL Express International.

Does DHL ecommerce deliver on weekends? ›

DHL Weekend Delivery Service. Unfortunately, the company doesn't offer any weekend delivery services in the US, but it does offer extensive delivery options in Europe and other parts of the world.

Does DHL ecommerce charge customs? ›

You will not be paying to DHL any further shipping costs. Rather, you will be asked instead to pay customs duties, taxes and other import charges related to customs clearance in your home country, as per local regulations.

Which is the best courier partner for ecommerce? ›

Delhivery is among the best courier services for e-commerce platforms/businesses. We offer you customized logistics solutions for e-commerce to best suit your supply chain needs.

Does Amazon use DHL? ›

DHL Express also ships packages internationally for a range of Amazon products.

How long can customs hold my package? ›

Generally, Customs officers will visit multiple sites during the day and process their releases in the afternoon. The process can take anywhere from 12-48 hours and even longer during high traffic periods. Customs releases are also not guaranteed.

Is DHL faster than FedEx? ›

7) DHL vs FedEx: Which is faster? Both DHL and FedEx offer overnight shipping services. However, when it comes to which company is faster, FedEx takes the lead. The average delivery time for a FedEx package is 1-2 days, while the average delivery time for a DHL package is 2-3 days.

What is fastest delivery on DHL? ›

DHL Same Day Jetline: Delivery within 24 hours with available parcel pick up within 60 minutes. This DHL overnight delivery service comes with real-time tracking and temperature-controlled handling. DHL Same Day Speedline: Delivery within 24 hours with available parcel pick up within 120 minutes of an order.

Is DHL faster than UPS? ›

DHL vs UPS: which one is faster? The fastest shipping service offered by DHL is the Express, available both locally and internationally with estimated delivery times of up to 3 working days. UPS Ground service may take from 4-7 working days for international deliveries.

Do DHL deliver on Sundays? ›

Save money when you drop your parcels off at any one of our 3,500 ServicePoints or 50+ DHL Parcel UK Depots. To ensure it arrives on the Saturday, it costs an additional £4 which can easily be added on when making your booking - just select 'Saturday delivery'. Unfortunately, we do not offer Sunday delivery.

How long DHL delivery takes? ›

How long does DHL Express take? DHL international shipping times will vary depending on where you're shipping to, but major destinations can be reached from the US in 4-6 business days.

Can I speed up DHL delivery? ›

Once an estimated delivery time has been generated by the DHL system, it becomes almost impossible to speed up the delivery process. However, you may decide to change the delivery time if it is not convenience. This article might be of help. Does DHL Deliver Before Estimated Date?

Do DHL packages come through USPS? ›

Many companies, including DHL, rely on USPS for last-mile delivery needs.

Does USPS deliver DHL eCommerce packages? ›

Does DHL use USPS to ship small packages? - Quora. Yes, DHL eCommerce uses USPS to deliver small packages to the customers in US.

Does USPS always deliver DHL? ›

Does DHL hand over to USPS? Yes! USPS is the only carrier that delivers to every address.

How long does it take DHL to send tracking number? ›

When will my tracking information appear? Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. In general, once the shipment has reached our facility, a tracking event will appear.

Is there a DHL tracking app? ›

The new DHL Express Mobile app lets you track your shipments and manage your deliveries all in one place. You can locate the nearest DHL Service Point for parcel drop off or collection, and quickly check shipping rates too – right on your smartphone.

Can I live track my DHL parcel? ›

DHL live tracking allows you to use the shipment tracking function on and in the Post & DHL app to track where your shipment is and when it will be delivered in real time.

Can I GPS track my DHL package? ›

We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound gateway and the next tracking event at the inbound gateway. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop.

How fast is DHL eCommerce? ›

DHL eCommerce offers delivery times within 2-14 business days, although some deliveries may take longer depending on geographic locations.

Does DHL eCommerce deliver to your door? ›

The main objective of a shipping or logistics company is to deliver the product to the customer's doorstep. Yes, DHL delivers to your door.

Can you track the exact location of a package? ›

Yes! You might be worried about whether your USPS package is moving and if it'll get to its target destination. Circuit Package Tracker will help you with this. You can enter your USPS tracking number into Circuit to get real-time info on your package and confirm your package is moving.

How do I know when my DHL package will arrive? ›

If you don't have a tracking number available and just want to check when DHL usually delivers to you, go to the parcello page and click on the button "Only the times (without tracking number)". Then you enter your address and a time window will be displayed.

What time is DHL end of day? ›

When DHL tells you that your package will arrive by the end of the day, that's exactly what they mean. The end of the day for DHL is 6 PM local, and if your package hasn't arrived by that you need to use the customer service number we mentioned a moment ago to figure out what's going on.

How long will my DHL package be in transit? ›

Your DHL shipment can take anywhere from 2 to 8 business days for domestic shipments within the US. Your DHL shipment can take anywhere from 3 to 14 business days for international shipments. Easily reschedule or change delivery times via the My DHL app.


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